This is the best way to contact support if you have an issue while you’re on the job and need a quick resolution. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. You’ll see the option to choose from topics such as account, order, charges, Postmates services, and report a safety issue. In that scenario, visit this page to send a direct message to Postmates customer support. You’ll find helpful answers on how you receive orders, how you receive payments, and what the onboarding process entails. We can’t guarantee that you’ll get results, but you can try calling 888-815-7726 as a last resort. If you run into an issue with a current order that you’re trying to fulfill, this is the section you need to read. Orders & Deliveries. When you email Postmates one of their customer service agents sitting in one of their call centers, likely located in Greensboro, NC or India, will get your message in their inbox and reply to you on a first come, first serve basis. Lastly, merchants can use the merchant help page to access information about setting up and managing their Postmates storefront, facilitating pickup orders and deliveries, and getting paid. Sometimes customers order something special with instructions and want to connect to the driver so they can inform the restaurants and work accordingly. Food delivery services are constantly solving the dining needs of people across the United States, but that doesn’t mean their platforms are free of issues. Postmates support team works closely with other departments since they are the eyes and ears of the company towards the customer experience. Join the Fleet Fleet Support. Contact us. Technical App Issues . We’ve been in the rideshare and delivery space since 2014, allowing us to provide you with the most accurate and up to date information about this niche. POSTMATES. FOLLOW US. They range from how to use the Partner Dashboard to how to manage your storefront on the Postmates site. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Common situations that may be time-sensitive include if a requested item is out of stock or if an important app feature for order fulfillment isn’t working. Postmates services. You can call our Support team at +1 (866) 570-6466 (be sure to select option 4 from the menu for Delivery as a Service) or submit a support request via our Support Request Form.Before doing so, please review our Support policies and recommended contact paths by issue type: When your menu upload is complete you'll receive a confirmation email with instructions on how to review and edit your menu. Join the Fleet Fleet Support. Our insights are regularly quoted in publications like Forbes, The New York Times, The Guardian, CNBC, and Entrepreneur.com, just to name a few. Earnings. Luckily, customer service is available 24/7 through a handful of different contact options. However, the food delivery company does uniquely offer retailers a way to call the company through their Postmates Merchant app. To be on top of your game, we suggest reading through the fleet support page before you start working so you’ll know how to resolve an issue when one arises. These help pages are a great first resource to turn to, especially if you know you have a fairly common or expected issue. The server responded with {{status_text}} (code {{status_code}}). About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Can I contact or call the driver during a delivery? Please contact the developer of this form processor to improve this message. You can learn about: But the most pressing issues for drivers are those that arise when they’re in the process of delivering an order. This page can even act as a resource on how Postmates payments and ratings work. How do I reset my Dashboard login information? Facebook Twitter Snapchat Instagram. The company does not offer dedicated support offices to any users, so in-person support is not possible at this time. However, when little hiccups turn into bigger issues or questions you can’t resolve on your own, Postmates does offer several channels for you to reach out. You’ll then be connected directly to a Postmates customer service team member as soon as they’re available. Delivery Support . Learn More{{/message}}. Updating store hours and COVID-19 ... Payments & Promos. For more on how to get support, read our answers to these four common questions. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. With these help pages, you can browse through common questions or search for your specific situation before you decide if you need to contact Postmates customer service for backup. I'm receiving an error message — what does this mean? Absolutely. Though the company doesn’t have any public phone numbers, it offers fairly quick response times on a few reliable support channels, and even has robust help pages readily available to users. The Fleet help page is useful for couriers who are learning about deliveries for the first time or experiencing account, delivery, or app issues. Are pickup locations editable in the Partner Dashboard? The best way for any Postmates user to get support is by using one of the company’s three contact forms: Soon after filling in and submitting the correct form for your respective role — sometimes in just a few minutes — you’ll receive a response from the Postmates customer service team. Some users have reported successfully accessing this line by calling the Postmates phone number 1-888-815-7726, but keep in mind that this number is still reserved for merchants only. About some of the food delivery company does not offer dedicated support offices to any users so... 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